We are a growing managed services provider looking for an experienced Escalation & Project Engineer to join our engineering team. This is a senior-level, client-facing technical role that sits at the intersection of complex problem-solving and project delivery. You will serve as a primary escalation point for our support teams and own the technical execution of infrastructure and cloud projects.This is not an entry-level position. We are looking for someone who has worked in the trenches of an MSP environment, understands the pace and expectations that come with it.This is a remote-first position. We have a preference for candidates located in the North New Jersey area for occasional on-site client visits and team collaboration, but will consider strong candidates elsewhere.DescriptionAct as a senior escalation resource for the NOC and support teams, resolving complex tickets that require deeper expertise or administrative accessLead and execute client-facing infrastructure and cloud projects including migrations, deployments, and environment buildoutsManage and administer Azure environments across a diverse client base, including IaaS, Azure AD/Entra ID, and M365 integrationCommunicate directly with clients on escalated issues and active projects, setting expectations and providing clear status updatesCollaborate with the engineering team on process improvements, documentation, and knowledge transferContribute to post-incident reviews and root cause analysisSupport internal initiatives including tooling improvements and platform administrationRequirements5+ years of hands-on IT experience, with meaningful time spent in an MSP or similar multi-client environmentDemonstrated experience managing Azure workloads in production (IaaS, Entra ID, Azure Networking, Azure Monitor, etc.)Strong working knowledge of Windows Server, Active Directory, and networking fundamentals (DNS, DHCP, firewall, VPN)Experience with firewall administration (SonicWall preferred)Experience with M365 administration (Exchange Online, Teams, SharePoint, Defender)Ability to manage multiple concurrent client engagements without losing the detailsStrong written and verbal communication skillsSelf-directed and comfortable working remotely without close supervisionAdditional Qualifications that are good to have:Microsoft certifications (AZ-104, AZ-305, or similar)Experience with PSA and RMM tools (HaloPSA, NinjaRMM, Auvik, etc.)Familiarity with virtualization platforms (Hyper-V, VMware)PowerShell scripting for automation and administrationBackground in change management processes or ITIL fundamentalsBenefitsFull time role in a remote first workplaceDental, Life, Medical, Retirement, VisionThe salary range for this role is $90,000-$110,000 annually
