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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Healthcare Customer Service Representative - Spanish - English working remotely, you’ll be a part of bringing humanity to business. #experienceTTECOur TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.What You’ll be DoingDo you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll Answer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat You Bring to the Role6 months or more of customer service experienceBilingual in English and SpanishIntegrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)High school diploma or equivalentComputer experienceHigh speed internet (> 15 mbps)While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-inWhat You Can Expect Supportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage range of $16 to $17 per hour plus performance bonus opportunitiesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.Visit www.mybenefits.ttec.com for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
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