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Requirements and responsibilities
Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.As part of our fast growing pace, we are currently looking for a Senior Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The role requires a blend of strong Customer management experience with a strong technical background.LOCATION: Washington D.C.RESPONSIBILITIES:Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teamsPublic Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entitiesDrive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business valueProduct & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business dataCustomer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalationsCustomer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilitiesCustomer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solutionQUALIFICATIONS:B.S. in Computer Science or an equivalent engineering degree10+ years of experience working with Enterprise software solutions, startup experience desirable5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customersSelf-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirableAbility to travelADDITIONAL RESPONSIBILITIESCollaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issuesRoll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
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