About OmniOmni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B.About the RoleWe are looking for data people to join our Product Expert team and provide exceptional technical support to our customers. This is the first Product Expert, Customer Support role in Sydney, Australia, and the person in this role will help establish the team locally and shape how Customer Support operates in this region.As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni and the voice of the customer internally, providing personal attention and advocating for customers’ needs while serving as their first line of help.We take pride in providing world class, high-touch technical support throughout the customer lifecycle. Our Product Experts are the face and heart of the customer experience!You will:Become a deep expert in the Omni product & best practices, and how those integrate with related technologies like dbt, git, API based workflows, and modern database technologiesAssist Omni’s customers, potential customers, and partners via Slack, acting as the frontline as users tackle their data needs in OmniProvide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being askedBe our first Product Expert in Sydney, helping define the role and impact of the team locallyStay up to date on the latest product improvements & roadmap (changes weekly)Give voice to customer needs in internal discussions with Product and EngineeringPartner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experienceShare deep knowledge of actual usage cross-functionally to inform how we develop and market our productSurface feature requests and reproduce and report bugs reported by Omni usersContribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-serviceCreate delightful experiences for our customers by building trust-filled advisory relationships and finding ways to make data teams more successfulAbout youYou love learning, troubleshooting, and problem solving; enthusiastic about helping and teaching othersStrong communication skills, both written and oralDesire to work directly with customers on a daily basisPassionate about working with and talking about dataStrong SQL skills; knowledge of SQL for analytics3–5 years of experience in data analytics, business intelligence, or related fieldsYou are proactive and solution-oriented, able to independently solve problems and take initiative in a new market
