Who are we and why should you join us?BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe.As the Principal Product Manager, Network Economics at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy.What are we looking for?BetterHelp is looking for a principal-level individual contributor to own therapist compensation and incentives: the economic mechanisms that determine whether a client who needs care can find the right therapist, in their state, under their plan, as soon as possible. We match hundreds of thousands of clients to licensed therapists across every state and a growing set of insurance plans.This individual will own the mechanisms that drive that supply pool, compensation rates, structure, and incentives, as a product and be accountable for the business outcome, not just the shipped feature.It’s an exciting opportunity for someone who is deeply analytical and does their best work in ambiguity.What will you do?Own the incentive system that moves therapist availability toward where clients actually need it, designed to be targeted, measurable, and reversibleOwn the structure and clarity of the compensation model itself: what a therapist can predict about their earnings, and what the model rewards them forDefine what “well supplied” means for a network like ours, and build the tools and features that close the gapBuild a compelling and sustainable earnings proposition for therapists, and use controlled rollouts and rigorous measurement to learn what actually moves availability before we commit to it, all within the realities of a licensed, independent clinical workforceIncentivize the specific behaviors that create client access, including therapist availability, match acceptance, and continuity of careAnalyze and quantify the impact of every change we make, then draw conclusions and plan next steps based on actual dataPartner closely with matching, eligibility, member experience, therapist experience, and provider acquisition. Your systems and theirs depend on each otherWork cross-functionally with finance, clinical, legal, marketing, data science, and operations, who have a stake in nearly everything this role touches, to get a change designed, approved, launched, and measuredParticipate in setting the strategy and long-term direction for the organization, both within and beyond the context of productOwn KPI’s and be obsessed about themIn a nutshell: Diagnose, model, design, test, measure, decide, systematizeWhat will you NOT do?You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.Can I work remotely?Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.Requirements8-10 years experience in a product role with proven success through measurable impact and increasing responsibilities, including experience owning pricing, incentives, payouts, or supply-side economics in a two-sided marketplaceSuper analytical: you can build the model, defend it in a room with data science, and explain it to a CFO without losing either audienceDeep understanding of unit and business economics, and a proven ability to balance business, clinical, and technical considerations in a product decisionYou know which decisions to test cheaply and which ones you only get to make once, and you can tell the difference under time pressureStrong understanding of marketplace dynamics and two-sided marketplace business modelsSound judgment in ambiguity. You can tell when the evidence is good enough to act on and when the right move is to dig deeper, and you can explain which call you’re making and whyA track record of driving cross-functional decisions to a conclusion without authority over the people who have to agreeExcellent written communication. Much of this role is making a quantitative argument that an executive audience can act onExcellent organizational and leadership skills, strong attention to detail, able to work independentlyBonus (Great to have, but not required):Experience with supply-side economics in a marketplace where supply is labor: ride-hail, delivery, or a professional services marketplaceExperience compensating an independent contractor workforce, and familiarity with the constraints that come with itExperience in healthcare, insurance, or another business where eligibility and payer rules shape who can serve whomFluency with experimentation and causal inference where clean randomization isn’t always availableBenefitsRemote work with regular in-person bonding experiences sponsored by the companyCompetitive compensationHolistic perks program (including free therapy, employee wellness, and more)Excellent health, dental, and vision coverage401k benefits with employer matching contributionThe chance to build something that changes lives – and that
people loveAny piece of hardware or software that will make you happy and productiveAn awesome community of co-workersThe base salary range for this position is $210,000 - $250,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements):
Teladoc Health Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
15 days ago