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Responsibilities
CloudGoUp is looking for a motivated, fast-learning team member who can combine technical understanding, client communication, support, and sales skills.This is a remote position and not a traditional technical support role.We’re looking for someone who can understand software and SaaS systems, communicate confidently with clients, handle support cases, follow up with potential customers, and help turn qualified leads into successful business opportunities.What you’ll doHandle and follow up on client technical support casesUnderstand reported issues and communicate them clearly with our technical teamFollow up with leads coming from marketing campaigns, email, website forms, and other channelsUnderstand client business requirements and identify the right CloudGoUp solutionPresent and explain our software solutions and services clearly and professionallyCollect initial requirements before involving the development teamFollow leads throughout the sales process and maintain consistent communicationConduct product or solution demonstrations when neededHelp qualify opportunities and move them toward proposals and closingMaintain professional relationships with existing and potential clientsWhat we’re looking forGood understanding of software, web platforms, SaaS systems, and digital solutionsStrong communication and client-handling skillsAbility to learn new systems and technologies quicklyTechnical sales mindsetAbility to understand business requirementsAbility to explain technical solutions to non-technical clientsStrong follow-up and organizational skillsProblem-solving mentalityConfidence in communicating with leads and clientsAbility to negotiate, handle objections, and contribute to closing dealsAbility to work independently in a remote environmentKnowledge of web development, mobile apps, e-commerce, ERP/CRM systems, automation, integrations, AI solutions, cloud services, or custom software development is a strong advantage.The ideal personYou don’t need to know every technology from day one.What matters most is that you are curious, technically minded, commercially aware, fast to learn, and comfortable talking with clients.You should be able to receive a client request, understand the business problem, ask the right questions, explain how CloudGoUp can help, and confidently follow the opportunity toward the next stage or successful closing.Interested candidates can send their CV to info@cloudgoup.comPlease use “Technical Support & Technical Sales” as the email subject.
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