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Responsibilities
Looking for someone with strong, hands-on Five9 experience who has managed outbound campaigns and call center performance directly.This role is for someone who is comfortable going into Five9, checking campaign performance, spotting issues, adjusting settings, and understanding what is driving contact rate, conversion, and agent productivity.You should be experienced with things like campaign setup, pacing, lead routing, list management, retry rules, dispositions, reporting, and agent performance.Role details:Remote – open worldwideFull-timeUS Eastern Time hours4+ years outbound call center management experienceHands-on Five9 experience is required📩 If interested, please send your updated CV and a short overview of your Five9 experience to recruiting@rh-nyc.comSubject: Five9 ManagerDirect Five9 ownership is important for this role, not just general call center management.
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