SupportOps Engineer (Junior) at e-Core | Torre

SupportOps Engineer (Junior)

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Full-time

Legal agreement: Employment

Compensation
USD32k - 84k/year
location_on
Remote (anywhere)
Posted over 5 years ago

Responsibilities


• - Respond to customer queries in a timely and accurate way, via customer service portal, video-call, or chat - Identify customer needs and help end-users with the product in the correct way - Create support cases articles to help to share the knowledge with the team, the customer, and the end-users - Share feature requests and effective workarounds with team members - Inform customers about new features and functionalities - Follow up with customers to ensure their technical issues are solved - Gather customer feedback and share it with the Product Owner and/or Technical teams