Customer Success Manager

BrandBastion

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Full-time

Legal agreement: Employment

Compensation

USD47k - 109k/year

Hybrid (United States)

Posted over 5 years ago

• Collaborate with the sales team to help with client onboarding. • Take excellent care of our clients by providing dedicated support, data insights and customized reports. • Consult clients and prospects on our solutions utilizing upselling / cross selling opportunities. • Advise and consult clients on best practices and how to optimize their use of our solutions. • Quickly help clients in resolving cases of social media crisis or resolving other types of issues they experience on social media. • Independently manage and build processes and projects, improving our service offering and helping us scale things up in a rapid fashion.

About BrandBastion:

BrandBastion helps fast-growing brands and enterprises manage and maximize their social media engagement. We provide advanced AI-powered solutions to protect your brand reputation, respond to your audience 24/7, and boost your social ROI. 💙 Our platform supports Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Trustpilot, Google Reviews, and more, covering both organic and paid content as well as earned mentions. Trusted by 100+ DTC and leading brands like Netflix, Uber, Sephora, and The North Face to manage their high-engagement social presence.

mission:

We help brands and advertisers monitor and manage their online conversations

Job benefits for full-time members:

Reputation:

Signalers: 37

www.brandbastion.com/

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Customer Success Manager

Responsibilities

Skills wanted:

Language(s) required: