Technical Support Specialist (Italian or Portuguese Speaker) at project44 | Torre

Technical Support Specialist (Italian or Portuguese Speaker)

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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Poland - Krak\u00f3w
Posted over 2 years ago

Responsibilities


- project44 is the undisputed leader in the market, named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. - project44 is headquartered in Chicago with a diverse and fast-growing, global workforce. - project44 is focused on creating a company where all team members can bring their authentic selves to work every day. At project44, we are looking for a Technical Support Specialist who is fluent in written & verbal Portuguese or Italian & English. The ideal candidate will take ownership of customer issues, diagnose, troubleshoot, and identify solutions to reported problems, and maintain prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue. This role requires a highly customer-oriented approach, strong problem-solving skills, and the ability to work in the office five days weekly. If you are eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, we'd love to review your application! Responsibilities: - Take ownership of customer issues and see issues through to resolution - Diagnose, troubleshoot, and identify solutions to reported problems - Identify potential code bugs and escalate as needed - Maintain prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue - Participate in customer calls as needed - Gain comfort with database queries and review of data - Lead Customer calls for issue resolution, education, or escalation - Expand internal and external knowledge base via technical notes and customer-facing articles - Assist colleagues with continuing education when available