OpsLevel is the leading internal developer portal designed to help engineering teams build, ship, and maintain software better than ever. With customers like Duolingo, Sotheby's, Keller Williams, and Hootsuite, OpsLevel prioritizes a great developer experience to beat the competition. We're a fully-remote team of folks who care deeply about the daily lives of developers, with team members across North America and Europe. Our culture and values are very important and ground us in how we interact as one team: Empathy, Growth Mindset, Intellectual Honesty, Focus & Efficiency, and Simplicity.
As a Solutions Architect (SA) at OpsLevel, you will engage in a pivotal customer-facing role, aimed at driving significant value and accelerating customer growth through expert technical account ownership and resource creation. You'll be entrusted with steering customers through the evolving landscape of DevOps best practices, focusing on developer experience and operational proficiency. An ideal candidate will have a robust track record in technical customer engagement and will be a consistently proven dependable advisor to technical and business leaders. The role involves in-depth product knowledge, partnership with Customer Success Managers, hands-on implementation guidance, community repo management, technical troubleshooting, accelerating time to value, continuous operational improvement, proactive stakeholder engagement, content development, and feature prioritization. The role also requires flexibility, a minimum of 5 years in customer-facing roles within solutions engineering, technical services, consulting, or customer success, expertise in DevOps practices and the software development lifecycle, strong presentation and communication skills, and comfort in a fast-paced and ever-changing work environment. OpsLevel offers market-leading compensation, including equity, based on the skill set and aptitude of the candidate.
Responsibilities:
- Develop a comprehensive understanding of OpsLevel's products and how they fit into the wider DevOps tooling landscape
- Work closely with Customer Success Managers to ensure a cohesive approach to account success
- Provide direct support to customers with their OpsLevel implementations, ensuring technical configurations are optimized for their specific needs
- Contribute to and generally manage our community integrations repo
- Address and resolve technical challenges customers face during implementation and beyond
- Collaborate with customers to streamline their operational processes, with the aim of rapidly achieving measurable value from their OpsLevel investment
- Continue to improve the onboarding process by streamlining and automating repetitive tasks
- Deliver compelling product presentations, demonstrations, evaluations, and workshops to engage and educate key customer stakeholders
- Create and refine customer-facing documentation and educational materials encapsulating OpsLevel's best practices and use cases
- Collect customer feedback on product features and work with the Product and Engineering team to prioritize and guide the development of new enhancements
