VP Account Management & Embedded Base Growth - BPO at Eastonworld | Torre
VP Account Management & Embedded Base Growth - BPO
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Eastonworld

VP Account Management & Embedded Base Growth - BPO

Eastonworld
Posted by
Juan camilo Martinez Benavides
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Full-time

Legal agreement: Employment

Compensation
USD150K - 200K/year
Non-negotiable
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Remote (anywhere)
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Posted almost 6 years ago

Requirements and responsibilities

• Day-to-day management of the Company Client Relationships. • Manage and coordinate all client needs with appropriate internal departments. • Manage client expectations and provide feedback • Provide strategic solutions to enhance the client’s business. • Manage Team new project start up, implementation and on going growth • Drive day-to-day Revenue and Cost accountability throughout the organization. • Client Service/Relationship • Provide practical advice and recommendations • Respects the client’s corporate culture; uses the client’s language • To be both accessible and approachable - responsive to client requests • Analysis of new additions / improvements to the program • Management of all quantitative and qualitative reporting and analysis • Timely delivery of projects as per client’s request • Develops strong, positive relationship with relevant contacts, cultivates • relationships over time • Manage account needs/issues, on a daily basis, with all internal departments. • Facilitate client visits, audits and tours – demonstrate knowledge and awareness of • Client Company business and the ability to present this to suit client needs • Demonstrate an awareness of the range of services provided by Client Company and the client • Project Management and Continual Product Improvement • Monitoring of adherence to contractual standards and obligations – ensuring contractual obligations are met and exceeded where possible • Timely delivery of reporting and material for all business reviews weekly, monthly and quarterly · Preparation of proposals – considering all start up costs and cost implications • Identify and recommend enhancements to the clients program • Identify and make suggestions regarding product and program enhancements • Ensure new programs are implemented and projects are managed successfully and in a timely manner • The key point of contact between the Client, operations, and all departments within Client Company • Demonstration of effective communication • Personal Effectiveness & Communication
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