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For everyone:
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Responsibilities
Outcomes // KPIs:
1. Client Retention & Satisfaction.
- Maintain monthly client churn rate under 5% (evaluated over 3-6 month periods).
- Achieve minimum 8x ROI for all clients.
- Respond to all client communications by EOD.
- Resolve major issues within 24 hours.
- Submit 100% of weekly client reports by Friday EOD.
- Submit 100% of monthly client reports by EOD on the 6th of the month.
2. Email Performance Metrics:
- Ensure Klaviyo-attributed revenue stays above 28% of total revenue for each client.
- Maintain minimum 60/100 deliverability score across all client accounts.
- Keep major technical or strategic mistakes under 5% of total deliverables.
- Monitor month-over-month improvement in key metrics.
3. Project & Team Management:
- Achieve >90% on-time completion rate for all deliverable deadlines.
- Respond to internal team communications within 2 hours during work hours.
- Keep founder involvement under 45 minutes per client per week.
- Lead and document all client strategy calls.
- Maintain and update SOPs for all core processes.
Competencies:
- Organization Master - Can effectively juggle 10-20 client accounts, multiple team members, and various marketing softwares while keeping everything running smoothly and on schedule.
- Clear Communicator - Possesses native-level English proficiency for professional written and verbal communication with US-based clients.
- Independent Problem Solver - Takes initiative to research, troubleshoot, and implement solutions before escalating issues to leadership.
- Quick Adapter - Seamlessly switches between different tasks and priorities while maintaining high quality standards.
- Detail Oriented - Captures and organizes all important information from meetings and communications, ensuring nothing falls through the cracks.
- Technical Proficient - Demonstrates strong capability with marketing tools like Klaviyo, Shopify, and project management software.
- Marketing Versatile - Can step in to handle any aspect of email marketing from copywriting to design to technical setup when needed.
- Pressure Performer - Maintains composure and effectiveness while managing multiple deadlines and high-stakes client deliverables.
- Natural Leader - Confidently manages both client relationships and team coordination, keeping everyone aligned and moving forward.
- Proactive Thinker - Anticipates potential issues and opportunities, taking action before problems arise.
This job post is closed.