Work Arrangement: Fully Remote
Job Type: Full-Time
Work Schedule:

* Split-shift availability required:

* Morning block (e.g., 7:00 AM – 11:00 AM PST)
* Evening block (e.g., 4:00 PM – 8:00 PM PST)
* May adjust to a continuous 8-hour shift depending on evolving needs.
Holiday Orientation: US Holidays.

About Pearl Talent
Pearl works with the top 1% of candidates globally and connects them with leading startups in the US and EU. Our clients have raised over \\$5B in aggregate and are backed by firms like OpenAI, a16z, and Founders Fund. They seek talented and driven professionals for long-term collaboration and growth. Hires have been flown to the US and EU for on-site work and promoted to roles on par with local teams.

Why work with us
We are not a traditional recruiting agency. We focus on placing outstanding candidates with top-tier founders who prioritize long-term success. We also offer retention bonuses at 3, 6, 9, and 12 months, along with community-driven benefits such as an annual retreat.

About the hiring company
The company is the fastest-growing home care franchisor in the US, with over 500 independently operated locations. Since 1999, it has helped individuals age and recover safely at home. Recognized as a Best of Home Care National Provider for eight consecutive years, it provides compassionate care with clinical-grade operational precision.
Their work culture emphasizes accountability, empathy, integrity, and operational excellence. Every team member is expected to contribute meaningfully to a high-performing environment that directly improves lives.

Role overview
The Operations Lead\/Intake Specialist will act as the operational nerve center of client-caregiver coordination. They will manage the scheduling matrix, oversee day-to-day logistics, and serve as the key communication hub between clients, caregivers, and internal staff. This role is critical to ensuring continuity of care, maximizing caregiver utilization, and creating a seamless client experience.

Key responsibilities

* Handle real-time caregiver-client scheduling, matching based on skills, location, and availability.
* Monitor care requests and coordinate responses within SLAs.
* Maintain scheduling software (e.g., ClearCare, AlayaCare, AxisCare) with up-to-date records.
* Proactively communicate with caregivers and clients to confirm schedules, address changes, and fill gaps.
* Coordinate with care managers and back-office for incident reports and staff follow-ups.
* Identify inconsistencies or no-shows and make on-the-fly schedule adjustments.
* Flag and resolve caregiver coverage gaps in collaboration with cross-functional teams.
* Generate reports on staffing coverage, fulfillment rates, and productivity.
* Support workflows such as timesheet collection, payroll prep, and follow-ups when capacity allows.

Immediate tasks (week 1)

* Complete system training on internal scheduling tools and SOPs.
* Shadow outgoing schedulers or care managers to understand internal processes.
* Observe live scheduling adjustments and client-caregiver communication.
* Begin drafting and confirming schedules under supervision.
* Review caregiver\/client preferences and recurring care needs.
* Align with the operations lead on additional duties (e.g., light RCM tasks, timesheet checks)

Requirements
Must-haves:

* 5+ years of experience in home health\/healthcare scheduling or patient coordination.
* Proficiency in platforms like ClearCare, AlayaCare, AxisCare, or similar.
* Excellent English communication skills (written and spoken, neutral accent).
* Strong organizational and time-management skills in fast-changing environments.
* HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.
* Experience working PST hours.

Nice-to-haves:

* Exposure to revenue cycle operations or payroll\/timesheet processing.
* Background in home care agency operations.
* Familiarity with VoIP and patient intake systems (e.g., OpenPhone, Klara, RingCentral)

Benefits:

* Fully remote: work from anywhere.
* Generous PTO: paid time off to rest and recharge.
* Direct mentorship: grow through international expert guidance.
* Learning & development: access to ongoing resources for career growth.
* Global networking: collaborate with professionals around the world.
* Work-life balance: flexible hours to support your well-being.

Recruitment process:

* Application
* Screening
* 30-minute Interview
* Skills Assessment
* Client Interview
* Job Offer
* Client Onboarding

Location: Remote - Anywhere

Skills required for this job:

AlayaCare
HIPAA compliance
Healthcare scheduling
Klara
OpenPhone
Patient coordination
Report generation
RingCentral
VoIP