Client Services Analyst at Nationsbenefits

- NationsBenefits is committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. - Recognized as one of the fastest-growing companies in America. - Offers career advancement opportunities within the organization with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India. We are looking for a Client Services Analyst to join our team at NationsBenefits. As a Client Services Analyst, you will function as a liaison between NationsBenefits and its clients, working hand in hand with the rest of the Client Services team to fulfill deliverables and tasks for those clients. You will be responsible for influencing, documenting, and reporting out client deliverables, recommending implementation plans, ensuring client care and execution to plan with other departments, managing member issues, performing research and data analysis, and more. The ideal candidate will have excellent communication skills, the ability to think strategically, and a collaborative approach to work. If you are passionate about making a meaningful and measurable difference in the lives of millions, we encourage you to apply. Responsibilities: - Influencing, documenting, and reporting out client deliverables - Recommending implementation plans and creating implementation plans for delivery to clients - Ensuring client care and execution to plan with other departments - Curating a client-specific collection of marketing materials, templates, presentations, plans, and other deliverables - Managing member issues on first-call resolution basis, solving both routine and high-stakes complaints - Performing research and data analysis to determine root cause of issues - Reporting on relationship health, project plan status, and other deliverables weekly, monthly, and quarterly - Cross functional collaboration in creating informational content such as business review presentations and new client growth opportunities - Crafting public-facing and client-facing content, including emails and marketing materials - Training clients on new tools and reports

Client Services Analyst

Responsibilities

Skills wanted:

Language(s) required:

About Nationsbenefits:

mission:

www.linkedin.com/company/11490204/

Admin access needed