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14 days ago
Requirements and responsibilities
Join Our Team as a Local Support Specialist at RateHawk!Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.What You'll Do:Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.Record Details: Accurately document all work and partner interactions in our CRM system.What We're Looking For:Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.What We Offer:Remote Work: Work from the comfort of your home!Salary: base payment + monthly bonus.Dynamic Team: Be part of a young and energetic group of specialists.Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.Learning & Development: We support your growth through seminars, trainings, and conferences.Perks: Take advantage of corporate discounts on hotels and other services.The Process:Application: we will review your CV once you apply!Meeting with HR: A friendly chat with our HR team.One minute Internet Speed Test: Just to make sure you’re all set for remote work.Meeting with Hiring Manager: Another friendly chat.Interview results and offer!
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