Helium SEO is hiring an Account Manager as the customer success project lead. This opportunity is available fully remote. In this role, you will bring professionalism, enthusiasm, and exceptional communication skills to serve your assigned clients. You will be the right-hand individual responsible for providing excellent B2B customer service. No sales required!Role expectations include:Manage customer relationships and projects for your assigned client accounts Proactively manage client campaigns, organizing internal and external resources to achieve superior results for customersUsing your exceptional communication skills, you will give customers a great experience through the entire course of their campaignCreate professional and accurate monthly reports for clients Conduct regular calls with your clientsLiaison between your clients and the team of SEO, SEM, & CRO engineers, knowing when clients need to connect with an engineer directlyRequired SkillsFluent in English, speaking and writingMust have client-facing experience (yes, Zoom is ok!) and feel personally invested in client successB2B client relationship management experience within a digital marketing agency You are detail-oriented, highly organized, and able to prioritize and see projects through to completionExperience handling multiple clients simultaneously You have a high sensitivity to client happiness, and can easily tell when a client isn’t sharing what they feelYou are calm under pressure and can help clients feel great about their campaign You are a highly skilled communicator and enjoy engaging with othersYou are extremely self-aware and continually strive to improveYou thrive in a fast-paced and dynamic environmentPreferred BackgroundExtremely goal-oriented with a positive attitude and high energyExperience in planning and executing SEO, social media, content, and local search marketing campaignsContagious enthusiasm for the web industry and technologiesAbility to perform well with or without detailed directionsDeliver high-quality work with attention to detail3-5 years of digital marketing experience, with at least 1 year SEO specific experienceExperience with WordPress and basic HTML, Ahrefs, Moz, SEMRush, Hubspot, and other SEO analytics toolsCertifications in Google Analytics, AdWords, and other industry digital marketing and analytics tools are preferredExpectationsWe believe culture is the most important thing we must get right at this early stage in our journey. If we get the right people working together in productive ways, we can do anything. In this role, you will spend most of your day communicating. You will create and communicate successes for your clients, and when there are issues, you will deal with it tactfully and professionally. You will own your customer accounts completely, putting their results first and making sure that they are receiving world-class service. About YouYou understand that no one is perfect, that we all have weak spots, and you want to master the skill of self-improvement regardless of your experience. You are driven to do amazing work and complete every task to the best of your ability. You constantly push yourself to get more done in less time by attacking your work with intensity. You ask for help when you need it, own up to your mistakes, and put the needs of your colleagues above your own ego.Additional InformationThis 1099 position will start at about 25-30 hours per weekYou will work remotely from home, with no expectation to travelThis position is a contract, and you will be responsible for setting your own schedule and invoicing us for the hours worked through Deel. This position is not eligible for benefits.
