ABA Intake Coordinator (Applied Behavior Analysis | Autism Care) at OperationsArmy | Torre
ABA Intake Coordinator (Applied Behavior Analysis | Autism Care)
Report
warning

Heads-up

The job you’re trying to post already exists in Torre:

OperationsArmy

ABA Intake Coordinator (Applied Behavior Analysis | Autism Care)

OperationsArmy
Emma
Emma
You'll empower families by guiding their first steps toward vital autism care.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Provide your expected compensation while applying
location_on
Remote (for Mexico residents)
Match
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Shared by
Emma of Torre.ai
 20 days ago

Requirements and responsibilities

Job Title: ABA Intake Coordinator (Applied Behavior Analysis | Autism Care)The ABA Intake Coordinator (Applied Behavior Analysis | Autism Care) serves as the first point of contact for prospective families seeking care. This role is critical in shaping the family's initial experience by ensuring that all necessary information is gathered promptly and accurately, while guiding them smoothly through the benefits verification and authorization process.The ideal candidate is empathetic, detail-oriented, bilingual (Spanish strongly preferred), and thrives in a high-volume, fast-paced environment.Key Responsibilities1. Outreach & ScreeningPromptly contact prospective families following online sign-ups or inquiries.Conduct intake screenings to gather missing information and confirm eligibility.Provide compassionate support to families, establishing trust from the very first interaction.2. Lead Management & DocumentationAccurately record and manage intake data in Salesforce.Convert qualified leads into opportunities and seamlessly transition them to the benefits verification and authorization team.Disqualify or close leads when appropriate (e.g., no qualifying diagnosis, unresponsive families).3. Conversion & Follow-UpProactively re-engage families who have paused or gone inactive to maximize conversions.Provide intake coverage during evenings and weekends as needed to capture leads in real time.4. Collaboration & QualityPartner with Intake Managers to follow established SOPs, scripts, and quality assurance standards.Collaborate with cross-functional teams (clinical, revenue cycle management, operations) to ensure a smooth handoff and transition into care.Participate in ongoing training, feedback, and process improvement initiatives to enhance the patient and family experience.QualificationsBachelors degree or equivalent work experience preferred.2+ years of experience in patient intake, customer service, or healthcare operations.Bilingual (English/Spanish) strongly preferred.Familiarity with Salesforce or other CRM systems.Experience with ABA (Autism) therapy or healthcare intake strongly preferred.Strong phone presence with excellent verbal and written communication skills.Demonstrated ability to provide empathetic, patient-centered support.Highly detail-oriented with exceptional organizational and multitasking abilities.Flexible availability, including evenings and weekends as needed.
Closes in:
0
days
0
hours
0
min
0
sec
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.