Accounts Receivable Specialist (Operations Support) (Remote) | Laguna at Ubiquity Global Services, Inc. | Torre
Accounts Receivable Specialist (Operations Support) (Remote) | Laguna
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Accounts Receivable Specialist (Operations Support) (Remote) | Laguna

Ubiquity Global Services, Inc.
Emma
Emma
You'll drive financial health and customer satisfaction by streamlining critical accounts receivable processes.
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Full-time

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Emma of Torre.ai
 about 2 months ago

Requirements and responsibilities

Position SummaryThe Accounts Receivable Operations Specialist manages a shared collections inbox by monitoring, reviewing, and triaging customer inquiries. The role involves categorizing requests, responding to routine questions, and routing complex issues to the appropriate teams (Collections, Billing, Customer Success). It also ensures timely processing, accurate documentation, and proper tracking of all customer interactions.In addition, the role supports collections activities by assisting with past-due accounts, including basic outreach, updating account notes, and documenting reasons for delinquency.Key ResponsibilitiesMonitor and manage shared collections inboxCategorize and prioritize incoming inquiriesRespond to routine billing and payment-related questionsRoute complex issues to appropriate teamsMaintain accurate records and system updatesSupport collections through basic outreach and account updatesDocument delinquency reasons and account statusFollow defined processes for timely resolutionQualifications2 to 3 years of experience in customer support, collections, or admin roles preferredExperience with shared inbox or high-volume email handling is an advantageNetSuite and Salesforce experience preferredStrong attention to detail and process adherenceGood written and verbal communication skillsAble to handle repetitive tasks with accuracy and consistency
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