Apogee Global RMS is seeking a hands-on, versatile IT Infrastructure Support Engineer who can provide end-user support, manage systems, and maintain network infrastructure. This role combines IT support, systems administration, and network operations—perfect for someone who enjoys solving problems, keeping systems running smoothly, and owning IT operations end-to-end.Key Responsibilities:IT Support & HelpdeskProvide Tier 1–2 technical support for desktops, laptops, printers, and mobile devicesTroubleshoot hardware, software, OS, and application issuesSet up, configure, and maintain user accounts, email, and access permissionsRespond to tickets, document issues, and ensure timely resolutionSupport onboarding/offboarding of employees (devices, accounts, access)Systems AdministrationInstall, configure, and maintain Windows/Linux servers and workstationsManage Active Directory, user/group policies, and permissionsMonitor system performance, backups, patches, and updatesMaintain virtualization environments (VMware/Hyper-V or similar)Ensure security best practices, antivirus, patching, and access controlsDocument systems, procedures, and configurationsNetwork AdministrationConfigure and maintain LAN/WAN, switches, routers, firewalls, and Wi-FiMonitor network performance, uptime, and securityTroubleshoot network connectivity and performance issuesManage VPNs, DNS, DHCP, and basic firewall rulesAssist with network upgrades, expansions, and improvementsRequirements3+ years experience in IT support, systems administration, or network administration (or similar)Strong knowledge of: Windows (and/or Linux) environments ; Active Directory, user management, and permissions and Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).Experience troubleshooting hardware, software, and network issuesFamiliarity with virtualization, backups, and basic security practicesStrong problem-solving and communication skillsAbility to work independently and manage multiple prioritiesNice-to-Have Skills: Certifications such as CompTIA A+, Network+, Security+, Microsoft, or CiscoExperience with cloud platforms (Azure, AWS, Google Cloud)Experience with ticketing systems and IT documentationScripting/automation (PowerShell, Bash, etc.)Experience in a growing or fast-paced IT environmentFor applications and inquiries, please email our Talent Team at : careers@apogeeglobalrms.com
