Requirements and responsibilities
At Solvace, we are on a mission to unite people, processes, and data into one intelligent system that drives measurable performance across Manufacturing industries. Our platform is transforming how decisions happen and how improvement compounds, and we need exceptional people to help our customers get the most from it.We are looking for a Customer Support Specialist (Ticket Analyst) to join our fully remote team. In this role, you'll be the first point of contact for our customers, diagnosing issues, managing tickets, and delivering the kind of responsive, high-quality support that keeps our global users moving forward.What we are looking for:A customer-first mindset with strong problem-solving skillsClear, professional communication, written and verbalThe ability to manage and prioritise ticketsExperience in a SaaS or technical support environment (desirable)What we offer:Fully remoteA seat at the table in a fast-growing, purpose-driven technology companyThe chance to make a real impact for customers across the globe
Optionally, you can add more information later (benefits, pre-screening questions, etc.)