At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces.What you'll doProvide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robotsGuide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operationCollaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolutionDocument technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-serviceIdentify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvementOwn ticket management processes and proactively recommend improvements where inefficiencies existMeet or exceed support KPIs including response time, resolution time, and customer satisfactionBasic Qualifications:Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field2+ years of experience in technical support, field service, or a related role in robotics, automation, or technologyProven troubleshooting skills with mechanical, electrical, or software systemsUnderstanding of industrial automation concepts, manufacturing processes, or robotics fundamentalsAbility to explain complex technical concepts clearly to non-technical audiences — in writing and in conversationOrganized and able to manage multiple open support tickets simultaneously without dropping the ballAre willing to travel occasionally (up to 25%) for training, customer support visits, or team eventsPreferred Qualifications:Working understanding of networking, protocols, and device connectivityExperience with collaborative robots (cobots) or industrial robot programmingUnderstanding of machine vision, sensors, or end effectorsUnderstanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systemsCompensation and Benefits:The salary range for this role is $80,000 to $120,000, depending on experience. We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level. Base salary is just one part of the overall compensation at Standard Bots. All Full-Time Employees are eligible for Employee Stock Options. We also offer a package of benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
