Role DetailsLocation: San Pedro Sula or TegucigalpaWork Arrangement: Work from homeContract Duration: PermanentWork Schedule: Monday - Friday 8:00 am - 5:00 pm Expected Start Date: June 2026About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.Welcome to Crescendo. Welcome to what’s next. The RoleThe Analyst, CX Solutions is an early-career role on Crescendo’s Solutions Consulting team, designed for individuals who are highly analytical, curious, and excited to work at the intersection of AI, customer experience, and commercial strategy.This role partners closely with Solutions Consultants to support the development of pricing strategies, service designs, and customer-facing proposals for both new prospects and existing customers transitioning from legacy outsourcing models to Crescendo’s modern AI + human solutions.As an Analyst, you will take the first pass at structuring complex problems—gathering data, building financial models, and translating discovery inputs into actionable insights. You will play a critical role in shaping how Crescendo quantifies value and brings outcome-based pricing to life.Crescendo is an AI-first company, and this role is expected to actively leverage AI tools in day-to-day work, while also contributing to the continuous improvement of how we use AI to scale our solutions, analysis, and internal processes.The reason you join won’t be the reason you stay. What You’ll Do:Partner with Solutions Consultants and the senior team to support sales opportunities and strategic customer engagementsTranslate discovery inputs into structured analyses, including:Pricing modelsCost structuresROI and outcome-based business casesGather and synthesize data from cross-functional partners (Sales, Operations, Finance, etc.) to inform solution design and pricingBuild and maintain detailed financial models in Excel or Google Sheets to support complex deal structuresDevelop clear, data-driven narratives and recommendations to support solution strategy decisionsContribute to the creation of customer-facing materials, including proposals and executive presentationsSupport service design decisions by analyzing operational inputs (e.g., volumes, handle times, staffing assumptions)Identify opportunities to improve tools, templates, and processes that support scalable and efficient pricing and analysisLeverage AI tools to accelerate analysis, improve output quality, and drive innovation in how the Solutions team operatesWhat We Expect From You:Excellent written and verbal English communication skills (EFSET C2 required)2+ years of experience in a Business Analyst, Financial Analyst, or similar analytical roleExposure to or interest in service design, process improvement, or operational strategyAdvanced spreadsheet skills (Excel or Google Sheets), including complex formulas, data modeling, and scenario analysisStrong analytical thinking with the ability to structure ambiguous problems and independently drive toward answersAbility to translate data into clear insights, recommendations, and business narrativesStrong written communication skills; comfortable working in a highly async, Slack-driven environmentExperience building presentations (Google Slides, PowerPoint) for internal and external stakeholders, including executive audiencesHigh attention to detail with a strong sense of ownership over outputs and deliverablesComfort working cross-functionally and navigating multiple data sources and stakeholdersExperience using AI tools (e.g., Gemini, ChatGPT, copilots, automation tools) in day-to-day workCuriosity and willingness to experiment with AI to improve workflows and outputsInterest in contributing to how Crescendo evolves its AI-first approach to CX solutions and pricingWhat You’ll Get In Return:Be part of a people-first, values-driven organizationWork with innovative global partners and diverse teamsHybrid working arrangementsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from homeTraining and professional development opportunitiesCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the mission.Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.Take ownership: Bold choices with integrity at the core—that’s how impact lasts.Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.
