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about 2 months ago
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Requirements and responsibilities
About the jobCall Center Agent- Home Office & Remote ArizonaWHAT YOU’LL DO:Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services.Ensure that all additional service opportunities are presented to the customers in a confident manner including "why" the service would be beneficial to the experience.Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers.Demonstrate effective problem solving and customer relation skills.Communicate information clearly and accurately to the customers through the appropriate written and verbal means.Provide feedback to supervisors on processes and customer interactions as necessary.YOUR SKILLS AND EXPERIENCE:We’ll provide training and information to make sure you’re comfortable in your new role; however, we’re looking for you to come to the table with the following skills and/or experience:High school diploma or a combination of education and experienceStrong grammar and communication skillsStrong computer skills and the ability to use multiple systems at the same time, while answering callsDemonstrated success in providing exceptional customer service on the phone and via emailFluent English required; English and Spanish would be beneficialPerform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.Demonstrate regular attendance and adherence to call center schedule
Optionally, you can add more information later (benefits, pre-screening questions, etc.)