Customer Success Team Lead - Remote/CA
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Full-time
Compensation
USD130k - 156k/year
Posted about 3 years ago
Responsibilities
Transifex is internationally recognized as a leading agile translation management solution.
Transifex is looking for a highly motivated and experienced individual to join their team as a Customer Success Team Lead. The role is fully remote but ideally located in CA, NV, OR, WA. The successful candidate will be responsible for leading and guiding the US and Mexico Customer Success team to deliver exceptional services and drive customer satisfaction. They will also be responsible for driving customer success, ensuring long-term client retention, and effectively communicating the value of Transifex's offerings.
Responsibilities:
- Lead and manage a team of Customer Success Managers and Success Engineers
- Foster a positive team culture and promote a customer-centric mindset
- Guide and advise team members in their customer interactions
- Collaborate with cross-functional teams to align customer success initiatives with company goals
- Monitor key metrics and performance indicators to evaluate team performance
- Develop and implement strategies to ensure customer satisfaction and retention
- Utilize technical background to address customer technical inquiries
- Stay up-to-date with industry trends and best practices in customer success