❗ NOUS LATAM is an intermediary in this recruitment process. The selected candidate will work for another organization, and employment-related matters should be directed to the hiring company.
🟡 Job description
◽ Our client seeks a Technical Product Manager to spearhead our emerging Customer Success Technical Team. This team will bridge Customer Success and Product Engineering and be responsible for troubleshooting and resolving technical issues, enhancing internal tools, and crafting custom solutions to meet customer requirements.
◽ As a leader within the team, the CSE will act as a mentor to junior team members, fostering their technical expertise. This position is an excellent fit for individuals who relish customer interaction, cross-functional collaboration, innovative problem-solving, and encouraging their teammates' success.
🟡 Requirements:
◽ Expert in product management.
◽ Solid understanding of database systems and SQL:
→ Capability to create, optimize, and troubleshoot SQL queries.
◽ AWS services:
→ Familiarity with various AWS services like EC2, S3, RDS, Lambda, and more, utilized in deploying and managing applications.
→ Understanding of AWS security practices, including IAM roles and policies.
◽ Proficient Python development and debugging expertise:
→ Proficiency in debugging existing Python scripts,
→ Ability to write custom Python modules tailored to customer needs and requirements.
◽ Ability to triage errors using monitoring tools:
→ Utilizing tools like Sentry and Datadog to monitor, identify, and triage errors.
◽ Experience with component-based development and APIs:
→ Designing, developing, and maintaining API interfaces, ensuring their stability, and optimizing performance.
→ Adhering to best practices in component-based development to ensure a modular and maintainable codebase.
◽ General programming knowledge:
→ Efficiently using version control tools, especially git, to manage and track code changes.
→ Deploying, managing, and optimizing applications on cloud platforms.
→ Implementing automated testing within CI/CD pipelines.
→ Advanced English (C1+).
🟡 Desired:
◽ Proficiency in HTML, CSS, and TypeScript:
→ Build and maintain robust, scalable, and user-friendly web interfaces.
→ Ensure UI components are optimized and adhere to modern web standards.
◽ Familiarity with front-end frameworks and libraries:
→ Develop dynamic and responsive UI using React, Angular, or Vue.js frameworks.
→ Leverage libraries to enhance functionality and user experience.
🟡 Ideal:
◽ Basic understanding of software testing principles and methodologies:
→ Write, implement, and maintain test cases to ensure software reliability and stability.
→ Employ various testing methodologies to validate software functionality and robustness.
🟡 Key responsibilities:
◽ Customer support: Provide timely and practical support. We’re looking for someone who can tease out the root cause of the issue and assist the product engineering team with specifying a fix or product enhancement.
◽ Customer communication: Engage with some prospects and work with our sales team. As such, effectively communicating and educating customers on the value and benefits of our solutions would be incredibly valuable.
◽ Customer onboarding and implementation: Assist in onboarding new customers through product setup, configuration, and integration.
