Technical Support Specialist at Zibor Desarrolladores | Torre
Technical Support Specialist
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Zibor Desarrolladores

Technical Support Specialist

Zibor Desarrolladores
Posted by
Jorge Ivan Acevedo Monsalve
Wilson López Serna
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(29) info
Emma
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Full-time

Legal agreement: Employment

Compensation
COP2.5M - 3.5M/month
~USD785 - 1.1k/month
Non-negotiable
location_on
Remote (for Colombia residents)
Posted over 2 years ago

Responsibilities

We are looking for a Technical Support Specialist to join our team, specializing in infrastructure-related matters such as security, Azure cloud management, server administration, networking, and handling level 2 and 3 technical cases. This role primarily focuses on providing technical expertise to assist other team members in resolving complex situations. 🟡 Requirements: • Proficiency in L2 and L3 support. • Experience in management and leadership. • Familiarity with the help desk software industry. • Competence in Office 365 setup and management. • Expertise in computer setup. • Proficiency in Active Directory management. • Competency in network and VPN management. • Knowledge of root configuration. • Familiarity with Linux. 🟡 Responsibilities: • Ensure that the L2 and L3 support team provides timely and accurate support daily, meeting individual and team KPIs. • Provide precise and timely feedback on processes to enhance and automate them. • Ensure process compliance. • Occasionally provide client support.
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