GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
We are looking for a motivated Senior Account Manager for our Business Development team to manage our business relationships with our clients in South Korea. The ideal candidate will be a self-starter, fluent in the sneaker market, and committed to providing top-tier customer service for key sellers on the platform. The ideal candidate will be confident in their relationship building skills, a strong communicator, and comfortable in understanding and reporting on data.
Responsibilities:
- Maintain and optimize key seller relationships through business management, outreach and strategic planning
- Track KPI’s for your accounts, with a proactive approach to addressing any areas of concern
- Assess each account’s status, performance and full potential to identify additional growth opportunities
- Identify themes and opportunity areas for our sellers, proposing action plans where necessary
- Lead execution of seller initiatives and team projects
- Collaborate with internal teams in ensuring product is listed for sale in a timely manner
- Use data-informed guidance, to help accounts achieve growth on our platform
- Present business updates and insights to sellers on a regular basis, identifying key opportunities
- Solve seller issues through troubleshooting with prompt communication
- Provide dedicated customer support for our power sellers
- Drive business by prospecting existing connections and proactively sourcing new accounts
- Analyse and report on key KPI’s addressing areas of concern proactively, create action plans and uncover opportunities
