VoIP Support Technician at DLS Telecom | Torre
VoIP Support Technician
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DLS Telecom

VoIP Support Technician

DLS Telecom
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Geraldine Tovitto
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Full-time

Legal agreement: Contractor

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Remote (anywhere)
Posted over 1 year ago

Responsibilities

Job summary: DLS Telecom is seeking a proactive VoIP Support Technician to join our growing Network Operations Center (NOC) team. The technician will be responsible for monitoring call traffic, resolving voice-related issues, managing interconnections, and handling client trouble tickets. This is a hands-on role in a dynamic telecom environment focused on quality and uptime. Key responsibilities: * Monitor VoIP traffic patterns and proactively identify call routing issues, quality concerns, or unusual activity. * Troubleshoot SIP signaling, one-way audio, DTMF issues, call drops, and other call-related problems. * Open, manage, and resolve trouble tickets from clients and vendors. * Assist in onboarding new clients by configuring SIP interconnections and testing call routes. * Work with carriers and partners to resolve interconnect or call completion issues. * Analyze CDRs, SIP traces, and system logs to support diagnostic efforts. * Escalate unresolved or complex issues to senior engineers. * Document processes, fixes, and updates for future reference. Required skills & qualifications: * Basic understanding of VoIP/SIP protocols. * Familiarity with tools like Wireshark, sngrep, or VoIP monitoring platforms. * Good troubleshooting and problem-solving skills. * Ability to work independently and prioritize issues. * Fluent in English (spoken and written). * Strong communication and customer service skills.
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