Field Engineer at Dynamic Edge Inc

Dynamic Edge has been providing enterprise-scale technology solutions to small and medium businesses since 1999. The company offers 24/7 support and has a fun, friendly team. Their core values include being excellent communicators, enjoying helping people, being tenacious, preventing emergencies, being disciplined, and learning from mistakes. We are looking for a full-time Field Engineer to join our high-performance team. The primary objective of this role is to provide friendly, efficient technical support with great attention to detail. The Field Engineer will travel to client sites, troubleshoot issues, solve problems, and collaborate with teammates to ensure timely resolution of technical issues. This is an exciting opportunity to work in a dynamic environment and make a real impact on client satisfaction. Responsibilities: - Offer a warm, friendly and professional face to our clients as you visit them onsite - Answer incoming tickets with enthusiasm and offer excellent listening skills - Manage receiving/delivering new hardware, as needed - Follow the documented process for managing tickets, including answering calls, limiting time spent on tickets and escalating appropriately and within SLA - Apply technical skill to a wide variety of issues supporting servers, workstations, networking, wireless access points, LOB software, standard office applications and ISPs - Add detailed notes to every ticket for all time worked and resolutions identified - Earn satisfaction from solving client issues quickly and efficiently - Identify ticket trends and suggest process and documentation improvements

Field Engineer

Responsibilities

Skills wanted:

Language(s) required:

About Dynamic Edge Inc:

mission:

Admin access needed