Job DescriptionConverseNow is the leading conversational AI platform for restaurants, automating the process of taking orders across voice channels such as phone, drive-thru and mobile live chat. With cutting-edge technology and a passion for service, we sit at the intersection of Tech, B2B SaaS and Hospitality.We’ve emerged as an AI and foodservice industry leader, and are enjoying massive growth. Backed by blue chip investors such as CRAFT Ventures (Tesla, Uber, Airbnb, Postmates, Slack), we’ve raised $18M in funding and are gearing up for a series B in the near future. We’re based in Austin, TX, with a remote team distributed across the globe.We are looking for a talented and ambitious software engineer who wants to be part of a fast-moving and entrepreneurial team working on leading edge natural language understanding software systems.Sr Software Engineer job requires enhancing and developing the core ConverseNow system features with Natural Language Processing capabilities. You will be responsible for translating business and functional requirements into concrete deliverables with the design, development, testing, and deployment of highly scalable distributed services. You will also be working with other strong software developers and data scientists to continuously improve and innovate on the state-of-the-art virtual assistants. The work requires significant new thinking and an innovative approach to solve complex problems. You will also be involved in end to end life cycle of the live product monitoring to understand the NLP model performance.What You’ll DoDeveloping, enhancing, and maintaining core system featuresNLP algorithms development &enhancementWorking with data scientists and other engineers to analyze, prepare algorithm and architecture proposals and solutionsRapid development of demonstrable proof of concepts and taking them to productionUnit test case development & unit testingDesign & code documentationUnderstanding the latest research in NLPWhere required for model development, wrangling a large amount of textual/audio dataWhat You’ll Bring: Technology Expertise/Experience5+ years of working experience on live production systemsHigh proficiency in any programming language, such as Python. Experience in Golang is a plusGood understanding of data structures and algorithmsGood design and problem-solving skillsExperience working with goland, pycharm, git and etcExperience working on cloud environments (especially GCP) is also desirableWhat You’ll Bring: Preferred NLP ExperienceAcademic and/or industry experience with standard AI and ML techniquesKnowledge on voice assistant flowsKnowledge of common architectures in NLP: language models, embeddings, seq2seq problems, etc. will be a plusGood understanding of metrics, common datasets, and benchmarksThe Type of Team Player We NeedLoves Technology - a true Geek at Heart - that enjoys the latest and greatest techStays current with new technology and trendsDriven, ambitious and hard-working (this is not a 9-5 role)Has a high-bar of excellenceExceptionally reliable and predictableOrganized and takes ownership of project deliveriesFlexibility to work in a fast moving and ever changing environmentClear verbal & written communication skills; proactive communicatorWhat We ProvideFull benefits package, including 100% healthcare coverageAn incredible team with tremendous passion for the company’s mission, sharing a “Let’s do this” attitude while maintaining a strong work/life balanceEqual OpportunityWe are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.AI in HiringWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
