Join Hire Hangar and work with fast-growing global companies while building a long-term career.Job Title: Client Success ManagerLocation: Remote (must work U.S. Eastern Time, Mon–Fri, 9AM–6PM EST)Position Type: Full-TimeReports To: Executive LeadershipOverview:The Client Success Manager plays a critical role in managing the end-to-end client experience for a fast-growing podcast production and distribution service tailored to B2B service providers. This role demands a proactive, personable, and organized professional who excels in relationship-building, communication, and operational follow-through. Responsible for serving as the primary point of contact for clients, the Client Success Manager ensures expectations are exceeded, solutions are delivered on time, and satisfaction is maintained throughout the client lifecycle. This person should be skilled in managing tech-enabled services and capable of addressing concerns with both tact and clarity, ensuring mutual accountability across internal and client teams.Key Responsibilities:Act as the primary relationship owner for client accounts, maintaining clear, respectful, and timely communication at all stages of the engagementBuild long-term client relationships by understanding strategic objectives, translating needs into service actions, and customizing support accordinglyProactively identify and resolve issues, manage expectations, and provide clarity and structure to both internal stakeholders and clientsUtilize HubSpot CRM (or similar platforms) for task management, automation tracking, and client interaction documentationCreate client-facing support materials including onboarding guides, walkthrough videos, SOPs, and email newslettersLead the onboarding process with clarity, structure, and supporting visuals to ensure clients are successful early in the lifecycleMonitor client satisfaction and feedback, flag risk areas, and propose solutions to enhance the overall experienceCollaborate cross-functionally with production, operations, and strategy teams to ensure deliverables align with client goals and timelinesCall out both internal team members and clients as needed with respectful, firm communication that keeps accountability and outcomes on trackCollect client testimonials, track successful case outcomes, and develop referral and advocacy pipelinesQualifications:2–4 years of experience in customer experience, coaching, consulting, or account managementStrong working knowledge of HubSpot or Go High Level, along with Slack, Calendly, and preferably ZapierHigh comfort level with digital tools and process automation to enhance client engagement and internal efficiencyDemonstrated ability to manage multiple client accounts simultaneously without compromising service qualityStrong written and verbal English communication skills, with a confident and positive toneProven attention to detail and structured, process-oriented thinkingExtroverted and naturally client-facing personality, comfortable speaking on video or in client briefingsBonus: Familiarity with podcast production, content marketing, or B2B servicesWe connect top talent with vetted employers, competitive pay, and real growth opportunities.Compensation PhilosophyAt Hire Hangar, we believe that rewarding our team competitively and fairly is essential to attracting, developing, and retaining outstanding talent from a wide variety of backgrounds. We’ve built a compensation approach that is straightforward, transparent, and built for scale. Here's what guides us:Competitive: We offer compensation that is strong within our industry and reflects the value our team brings.Fair and Consistent: Our pay practices are applied consistently, focusing on recognizing the impact and contributions of each individual.Simple: Our compensation structure is easy to understand and built to grow with the company.Transparent: Everyone at Hire Hangar knows how our pay system works and what factors influence their compensation.Final offers are made after the interview process is complete and are based on a candidate’s experience, skills, job knowledge, abilities, and internal alignment. We use a business impact framework to set pay, meaning that compensation is tied directly to the results and contributions each team member brings to Hire Hangar. Typically, the higher end of a pay range is reserved for individuals who have consistently demonstrated exceptional impact in their role.
16 days ago