Core Functions and Responsibilities:
- Maintain oversight and accountability for the organization and performance of the BPL mortgage origination sales team.
- Build and lead a high-performing team responsible for originating business purpose loans (BPL).
- Provide leadership, manage performance, foster development, and provide mentoring to employees.
- Determine staffing levels, identify talent and selection, and ensure sufficient training is available for the department.
- Achieve production goals and budget expectations related to the origination of BPL mortgages with the objective to grow revenue and achieve margins for the business.
- Oversee daily sales activities to include establishing performance goals, setting sales targets, and driving achievement while adhering to quality standards and compliance requirements.
- Establish productivity standards, develop and monitor reporting against standards, and manage resources required to achieve targets.
- Partner with the marketing team to deploy effective lead strategies and marketing plans to drive new business and maximize lead sources from existing businesses.
- Oversee mortgage lending policy adherence.
- Monitor and make recommendations for policy changes, as appropriate.
- Develop, maintain, and manage appropriate sales incentive plans in collaboration with the compensation and legal teams.
- Manage relationships with vendors, including contract negotiations, renewals, and cancellations.
- Ensure compliance with State and Federal regulations.
- Prepare and provide appropriate reporting of loan production to senior management team.
- Collaborate with the Technology team to develop dashboards and scorecards to effectively manage performance and quantify individual, team, and business results.
- Monitor competitive pricing trends.
- Work closely with marketing to ensure all products are appropriately priced and competitive.
- Track and manage loan mix and yield analysis, including secondary market sales and purchases.
- Manage efforts required to develop and establish internal/external programs, relationships, and joint marketing agreements to drive loan production.
- Oversee the continued development of mortgage technology for the department.
- Develop domain knowledge of the organization’s business to include an understanding of short-term goals and long-term strategies.
- Lead with broad influence through ongoing development of relationships across the organization.
- Ensure compliance with company policies, processes, and practices.
- Establish and sustain an operating environment with effective audit and controls to drive compliance and mitigate risk.
- Role model ethical standards, professionalism, and code of conduct.
- Establish and promote a culture that aligns with the organization's Values and Operating Principles.
- Maintain a current working knowledge of federal, state, and local regulations.
- Establish processes to ensure knowledge transfer and application of regulatory requirements and guidelines to department(s) and teams.
- Perform other duties and responsibilities as assigned.
Qualifications Required:
- Bachelor's degree in Business Administration, Finance, or related field.
- 10+ years' experience in mortgage sales leadership roles managing a full P&L.
- 5+ years' experience in mortgage originations specific to business purpose lending.
- 7+ years' experience managing people and leading teams.
- Prior experience in warehouse line management and secondary marketing.
- Proven experience in building out retail and wholesale/correspondent sales channels specifically within the BPL mortgage banking vertical.
- Experience with industry-standard tools and applications.
- Strong skills in Microsoft Office products (Visio, Excel, Word, and PowerPoint).
- Self-sufficiency from an administrative perspective.
Skills & Abilities:
- Strategic leadership with proven ability to foster a positive, collaborative work environment.
- Strong verbal and written communication skills.
- Ability to effectively communicate at C-Suite level.
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results.
- Collaborative and consultative work style.
- Demonstrated investment in the success of the broader team and organization.
- Effective management skills to include talent selection, training, coaching, mentorship, and performance management.
- Demonstrated ability to quickly establish credibility.
- Recognizing and supporting the organization’s culture, values, and priorities.
- Able to manage and lead change.
- Agile and high learning agility.
- Customer focused with strong execution skills and results orientation.
- Able to link strategic business needs with tactical execution and results.
- Demonstrated critical thinking and problem-solving abilities coupled with strong analytical skills and sound judgment.
- Demonstrated ability to identify, aggregate, analyze, and interpret data to identify opportunities and propose solutions.
- Ability to establish measures of success for operating areas and core processes.
- Strong project management skills with the ability to effectively lead matrix teams.
- Strong attention to detail.
- Strong quality and compliance orientation.
- Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment.
- Self-directed.
- Ability to proactively surface questions, opportunities, issues, and concerns.
- Professional maturity, integrity, ability to maintain confidential data and information.
- Strong business acumen.
- Strong fiscal and technical aptitude.
Physical Demands & Work Environment:
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- While performing the duties of this job, the employee is required to sit as well as work at a computer for extended periods of time, utilizing a keyboard and mouse.
- The employee should be able to communicate by telephone, email, and face-to-face.