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Responsibilities
Role Details:
- Location: Hybrid – Nashville, TN.
- Employment Type: Full-Time.
- Compensation: $45,000–$55,000 per year, based on experience.
- Industry: Personal Injury / Healthcare / Medical-Legal Services.
About the Role:
- We are looking for an organized and proactive Case Manager to support personal injury and healthcare-related cases.
- This role is ideal for someone with experience in personal injury, medical case management, patient coordination, medical records, medical billing, medical funding, or LOP/lien-based care.
- You will help coordinate between patients, attorneys, law firms, medical providers, and internal team members to keep cases organized and moving forward.
- This is an operational case-management role, not a clinical position.
- The right person will be detail-oriented, consistent with follow-up, and comfortable managing multiple active cases at once.
Responsibilities:
- Manage active personal injury and healthcare-related cases.
- Coordinate with patients, attorneys, law firms, and medical providers.
- Track appointments, referrals, treatment status, medical records, bills, and case updates.
- Request, collect, and organize medical records, bills, and supporting documents.
- Follow up on missed appointments, missing paperwork, or delayed case items.
- Maintain accurate notes in case management or CRM systems.
- Identify stalled cases and take action to move them forward.
- Communicate updates professionally by phone and email.
- Maintain patient confidentiality and follow HIPAA procedures.
Requirements:
- Previous case management, healthcare coordination, or personal injury experience.
- Experience working with patients, medical offices, attorneys, or law firms.
- Strong organization, follow-through, and attention to detail.
- Comfortable managing multiple cases and priorities.
- Excellent phone and email communication skills.
- Ability to work independently and take ownership of assigned cases.
- Comfortable learning case-management tools, CRM systems, Monday.com, and Microsoft Office.
Preferred Experience:
- Personal injury case management.
- Medical case management.
- Letters of Protection (LOPs) or lien-based medical care.
- Medical records and billing.
- Patient scheduling and referral coordination.
- Medical funding or healthcare receivables.
- Communicating with plaintiff law firms.
- Tracking treatment from initial visit through discharge.
- Case-management or workflow tools such as Monday.com.
Ideal Candidate:
- You are someone who does not just document what is happening — you help make things happen.
- You follow up, notice when a case is delayed, ask the right questions, and take initiative to keep the process moving.
This job post is closed.