Focused on the member experience, the Member Service Executive will work collaboratively to ensure that members enroll in the various programs and are supported throughout the home health testing process.Job responsibilities include handling inbound phone and email inquiries regarding account set-up, system assistance, Kit status and general program information, assisting with multi factor authentication, conducting outbound calls to enroll members, and follow up calls for test kit returns Coordination with clinical staff is an essential element of our programs. Member Service Executives will contribute to operational initiatives and participate in training sessions in order to achieve operational service metrics and client program goals.Job DescriptionRespond to inbound calls from members seeking support related to the testing process, including help for setting up their online accounts, questions regarding specific tests and how to administer them and inquiries about their test resultsMake outbound calls to enroll members in programsRespond to email inquiriesComplete system documentation to ensure that member records are complete and accurateCollaborate with the clinical team to ensure that all members receive the applicable clinical support as determined by the program guidelines and operations best practicesAdhere to all client program requirements and guidelines as part of standard operating procedure, make recommendations for program improvementsTest system enhancements and new features to ensure they meet Care Team requirementsMake recommendations for improving standard operating procedures and best practices for the Care TeamContribute to a positive team environment through collaborative and supportive interactions with allMeet company objectives by helping out with other special projects or assignmentsRequirementsPrevious experience working in an inbound/outbound call center environment preferably in the healthcare industryBachelor's Degree or equivalent work experienceHigh level of comfort with technology and working knowledge of Google toolsPrevious role in tech support a plusWorking knowledge of Amazon Connect platform a plusExperience using SalesforceAbility to work independently in a fast paced, high growth, virtual environmentExcellent organizational, written and verbal communication skillsCritical thinking and problem-solving skillsExcellent collaboration skills and ability to work within a teamNatural ability to demonstrate empathy and inherent desire to help othersAdditional InformationPhysical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.Salary and BenefitsLocation Requirement: Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), WisconsinEmployment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time.BenefitsFull-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.The application deadline is 25 July. This application deadline may be extended based on business needs.#LI-RemoteAbout Us:At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.
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