For companies:
For professionals:
For everyone:
Responsibilities
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.As the Sr. Manager, Commercial Customer Success, East Region you will lead a team of commercial Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for our commercial customers in Vanta’s rapidly expanding customer base. You will develop a high performing team of CSMs who are customer value focused and results driven.You will be responsible for influencing the design of our upmarket CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program. Partnering closely with Sales, Product and Account Management leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy.What you’ll do as a Sr. Manager, Commercial Customer Success at Vanta:Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountabilityInfluence strategy and design of the customer success methodology including implementation, adoption, customer value and risk managementDefine strategies and coach your team to achieve KPIs including revenue retention and customer healthThrough coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification.Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and CSM skillsPartner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and moreLead a team of individuals whose book sizes range from roughly 40-55 accountsThrive in a fast paced startup environment and contribute to transformational changeHow to be successful in this role:Proven track record of high performance in Customer Success or Account Management, with the ability to mentor peers and a readiness to transition into team leadership.A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your teamExperience managing Commercial customers with complex product requirements and multiple levels of stakeholdersA proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the businessStrong critical thinking and clear communication skillsDemonstrate a history of making decisions using frameworks and backed by dataThrive in a fast paced environment and can effectively lead teams through changeHave deep curiosity of emerging technologies and an enthusiasm for cybersecurityA natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-upOpen to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.What you can expect as a Vanta’n:Industry-competitive salary and equityComprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans16 weeks paid Parental Leave for all new parentsHealth & wellness stipendRemote workspace, internet, and cellphone stipendCommuter benefits for team members who report to the SF and NYC officeFamily planning benefitsMatching 401(k) contribution with immediate vestingFlexible PTO policy, plus 80 hours of Sick Time11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!Offices in SF, NYC, London, Dublin, Tel Aviv, and SydneyTo provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.About VantaWe started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.Referral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.
Closes in:
0
days
0
hours
0
min
0
sec
tune NOT FOR YOU? IMPROVE YOUR RESULTS