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Responsibilities
We are looking for an experienced Community Management Support Specialist to join our team. This role is focused on engaging with online communities, responding to customer interactions, and maintaining a consistent brand voice across multiple social media platforms. This is not a content creation role—it is ideal for someone who enjoys building relationships, managing conversations, and delivering exceptional customer experiences at scale.
Key Responsibilities:
- Respond to comments, direct messages, and customer inquiries across multiple social media platforms.
- Engage with followers while maintaining each brand's unique tone of voice.
- Manage and support large-scale online communities with high engagement volumes.
- Monitor conversations, trends, and customer sentiment.
- Escalate customer concerns and issues when appropriate.
- Collaborate closely with the social media and marketing teams.
- Ensure timely, personalized, and thoughtful responses rather than using generic or canned replies.
Required Qualifications:
- Fluent, conversational English with excellent written communication skills.
- Strong understanding of social media community management.
- Hands-on experience with Sprinklr.
- Hands-on experience with Dash Social.
- Experience managing communities with 100,000+ followers or members.
- Proven ability to write personalized, engaging responses that align with brand voice.
- Familiarity with Instagram.
- Familiarity with TikTok.
- Familiarity with Reddit.
- Experience handling high-volume social media interactions in a fast-paced environment.
Preferred Experience:
- Beauty, skincare, cosmetics, or wellness brands.
- Agencies managing multiple client accounts.
- Enterprise social media management platforms.
- High-volume community engagement and customer interaction.
Ideal Background:
- Community Manager.
- Social Media Community Specialist.
- Social Media Customer Support Specialist.
- Social Media Engagement Specialist.
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