Retention Manager - Bengali Speaker at Serveline IT | Torre
Retention Manager - Bengali Speaker
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Serveline IT

Retention Manager - Bengali Speaker

Serveline IT
Posted by
Magda Abdel Malak
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Compensation
AMD250k - 300k/month
~USD692 - 830/month
Negotiable
location_on
Remote (anywhere)
Posted 2 months ago

Responsibilities

About the Role: - We are looking for a Bengali-speaking Retention Manager / Retention Assistant to join our growing team. - The ideal candidate is an excellent communicator who enjoys building relationships, supporting agents, and maintaining daily communication in a professional and friendly manner. - This role requires strong verbal communication skills, patience, and the ability to explain information clearly while ensuring a positive experience for agents. Key Responsibilities: - Conduct daily phone calls with assigned agents. - Build and maintain positive relationships with agents. - Communicate professionally, confidently, and respectfully. - Explain processes, updates, and information clearly. - Follow up with agents and provide ongoing support. - Monitor agent performance and report relevant updates. - Keep accurate records using Google Sheets and internal systems. - Perform basic online research when required. - Collaborate with team members and management to achieve retention goals. Requirements: - Fluent Bengali. - English communication skills are an advantage. - Basic computer skills. - Google Sheets. - Internet research. - Ability to learn new software quickly. - Excellent verbal communication skills. - Friendly, professional, and customer-oriented attitude. - Strong interpersonal and relationship-building skills. - Good organizational and time-management abilities. - Ability to work independently in a remote environment. Compensation and Benefits: - Base Salary: 250,000 – 300,000 AMD (depending on experience). - No bonus during the probation period. - Performance bonus becomes available after successful completion of probation. - KPI-based bonus determined by the successful performance of the agents managed by the employee. - Gym membership. - Sports benefits. - Career growth opportunities. - Supportive international work environment. Work Schedule: - Full-time. - Fixed working schedule. - Remote (Online). Preferred Skills: - Communication Skills. - Relationship Management. - Customer Retention. - Time Management. - Google Sheets. - Basic Computer Skills. - Internet Research. - Teamwork. - Problem Solving. - Attention to Detail.
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