What’s in it for You?Competitive Pay: Based on experience and performanceWork Schedule: Full-time, Monday to Friday, within the hours of 8:00 AM to 6:00 PM CSTRemote Opportunity: 100% work-from-home positionPaid Time Off & Holidays: Generous PTO policy and paid holidaysCareer Development: Clear, performance-based pathways to grow your careerTeam Culture: Be part of a fast-moving, collaborative, and supportive environment with purpose-driven peopleWhy You’ll Love It HereYou'll support fast-growing companies in the skilled trades and make a real impact on their successYou'll be part of a tight-knit, remote team that actually lives its core valuesYou’ll receive hands-on training and mentorship, with opportunities to lead and take ownershipYou’ll contribute to an innovative service model that blends marketing, recruiting, and technology for long-term client successYour New RoleAs a Client Support Specialist at Yellowstone Local, you’ll serve as the go-to person for client communication and support. From managing client interactions in HubSpot CRM to managing our clients’ job ads, you’ll be a trusted partner to each account you support.This is a remote position open to candidates based in the Philippines.Your daily responsibilities include:Managing inbound client communication via email with empathy and urgencyCollaborate with the Hiring Team in managing the job ads based on the clients’ needs and preferencesPrioritizing support activities to meet client needs and internal deadlinesUsing HubSpot CRM to track all interactions, updates, and client historiesManually source candidates through our databaseManually parse candidate information when automated syncing failsFollowing and refining internal processes to streamline support deliveryCurating social media posts for our page and for our client’s job adsHiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.Job requirements3+ years of account management or client support experience, preferably in a SaaS environmentProficiency in HubSpot CRM or a comparable platformStrong time management and prioritization skillsExcellent written and verbal communication skillsEmpathy-driven, client-first mindsetProactive and consultative problem-solving abilityFamiliarity with marketing and recruiting concepts is a plusComfortable working independently in a remote environmentProven track record of identifying growth opportunities and resolving client challengesMust thrive in a fast-paced, evolving environment and enjoy working as part of a teamYellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
5 days ago