Support Training Specialist at Outschool | Torre

Support Training Specialist

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Full-time

Legal agreement: Employment

Compensation
USD41k - 78k/year
location_on
Remote (anywhere)
Posted over 5 years ago

Responsibilities


• Create training modules in our LMS (Lessonly) that align with Outschool’s new product releases, policy changes, and any other process updates. • Own the development and maintenance of our onboarding curriculum to provide an excellent foundation to all new team members working in the Support inbox. • Collaborate with Lessonly’s Services Team and/or external contractors to create new content, and improve existing lessons. • Track completion and grade training assignments for Support agents. • Identify areas for improvement and design content for gaps in training.