Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.Magna Legal Services is seeking a proactive, personable, and service-oriented Client Services Representative to serve as a key point of contact for our clients. In this role, you will respond to inquiries, resolve issues, and coordinate with internal teams to ensure a seamless and positive client experience.The ideal candidate is an effective communicator who thrives in a fast-paced, team-oriented environment and approaches every client interaction with professionalism, responsiveness, and care.Primary ResponsibilitiesServe as a primary point of contact for clients, responding to inquiries received by phone, email, and client portalTroubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate managerBuild and maintain strong client relationships through proactive, professional communicationIdentify opportunities to improve the client experience and overall service deliveryCollaborate with internal departments to address client needs and ensure issues are resolved effectivelyCommunicate client feedback to support ongoing process and service improvementsMaintain accurate and organized records of client communications and requestsDesired BackgroundExcellent written and verbal communication skillsStrong email and telephone etiquetteProfessional, client-focused approach with strong problem-solving skillsAbility to work effectively in a fast-paced, team-oriented environmentStrong organizational skills and attention to detailProficiency with Microsoft Office and Adobe AcrobatFamiliarity with Microsoft Teams and ZoomExperience with Front and ReporterBase is preferred but not required

Client Services Representative

Emma

Responsibilities

Skills wanted:

Language(s) required:

Lawal Abdulbaqi

Mariya Shrm-Cp

Liz Donegan

Mark Williams

Tony Vaglica

Lawal Abdulbaqi

Mariya Shrm-Cp

Liz Donegan

Mark Williams

Tony Vaglica

About Magna Legal Services:

www.magnals.com/

Admin access needed