Job Overview: - We are seeking a highly organized, detail-oriented, and proactive Property Management Virtual Assistant to support the day-to-day operations of a residential property management company. - The ideal candidate will have strong communication and administrative skills, experience handling tenant inquiries, coordinating maintenance requests, supporting leasing operations, and assisting with rent collection. - This role requires excellent customer service, attention to detail, and the ability to manage multiple responsibilities while maintaining accurate and organized records in AppFolio. Communications & Front Desk: - Monitor designated shared inboxes and organize incoming messages. - Manage incoming calls and respond to voicemails on the North Shore and Helge Capital phone lines. - Identify and promptly escalate urgent issues to the Property Manager. Tenant Services & Maintenance: - Handle tenant concerns, questions, maintenance requests, and complaints. - Coordinate with relevant teams to address tenant concerns and escalate issues to the Property Manager when necessary. - Document all tenant communications accurately in AppFolio. - Submit and manage work orders. - Track open maintenance requests. - Follow up with tenants and maintenance teams regarding their status. - Monitor overdue work orders and flag them for appropriate follow-up. Leasing Support: - Schedule and coordinate property tours for prospective tenants. - Maintain and update prospect, applicant, and resident records in AppFolio. - Follow up on pending lease signatures and outstanding required documentation. - Notify tenants of upcoming lease expirations as requested by the leasing team. Rent Collections: - Monitor tenant accounts with past-due balances. - Send rent notices and balance reminders to delinquent tenants. - Contact tenants regarding outstanding balances through phone calls, text messages, and email. - Prepare and compile delinquency reports for management review. Resident Files & Reporting: - Organize and maintain electronic resident and lease files. - Ensure resident documentation is properly organized, accurate, and readily accessible. Qualifications: - Prior experience in property management and real estate support for at least 2 years. - At least 2 years of experience working as a PMVA with US clients. - Proficiency with property management platforms like AppFolio, Buildium, Yardi, or similar. - Previous experience in property management, leasing support, or a related administrative role. - Experience using AppFolio or similar property management software. - Strong written and verbal communication skills. - Excellent organizational skills and attention to detail. - Ability to handle tenant inquiries professionally and maintain confidentiality. - Strong follow-up and coordination skills. - Ability to work independently, manage multiple priorities, and meet deadlines. - Spanish proficiency is required for this position.

Bilingual Property Management Virtual Assistant

Responsibilities

Skills wanted:

Language(s) required:

Nathalie Bertolotti

About LauLau Offshore Nearshore Staffing:

mission:

www.thelaulau.com/

Admin access needed