12 of 1,006 T2 Support Engineer - Mexico City (MX) at Xforia Global Talent Technology Solutions | Torre
12 of 1,006 T2 Support Engineer - Mexico City (MX)
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Xforia Global Talent Technology Solutions

12 of 1,006 T2 Support Engineer - Mexico City (MX)

Xforia Global Talent Technology Solutions
Posted by
Luis
Emma
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Full-time

Legal agreement: Employment

Compensation
MXN40k - 50k/month
~USD2.16k - 2.71k/month
Negotiable
location_on
Remote (for Mexico residents)
Posted 8 months ago

Responsibilities

JOB DESCRIPTION Your contribution - Take ownership of customer issues reported and see problems through until final resolution. - Research, diagnose, troubleshoot, and identify solutions to resolve system issues. - Keep track of customer issues until they are resolved by adhering to the agreed SLAs. - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. - Create and execute MOP (Method of Procedure) documents into customer environments (test and production environments) when required. - Provide on-call support and be available to work outside business hours when required. - Work with the Support Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. - Ensure the end-to-end SLA for all support tickets. - Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. - Maintain a strong customer focus at all times. - Offer support during the various system testing phases when the customer requires it. - Test telecom software as described in system documentation. Bring along - Experience with Nokia Products would be a plus. - Strong level of English. - Experience as a Technical Support Engineer is mandatory. - Requires very good Linux skills. Able to install Linux OS, configure Linux OS, navigate Linux OS, operate Linux OS. - Experience with Docker, Kubernetes, and containerization technologies. - Telco experience is required. - Good knowledge of network stack (UDP, TCP, IP routing). - Good knowledge of BASH scripting. - Good knowledge of relational DBs (PostgreSQL, Oracle). - Basic knowledge of non-relational DBs (Cassandra, LDAP). - Ability to work well under pressure. - Keep track of customer issues until they are resolved by adhering to the agreed SLAs.
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