Company DescriptionAltisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors.If so, nice to meet you; Join the Application Support team at Altisource® and be part of the backbone that enables our business. Altisource® (NASDAQ: ASPS) is a leading provider of real estate transaction services.We are looking for an experienced and driven Sr. Director, Application Support that can lead support for a large portfolio of business-critical applications. If you are up for the challenge, keep reading!As the Sr. Director, Application Support you will be responsible for managing support operations for multiple products deployed on the cloud. You will collaborate with Engineering teams and other support groups to deliver quality service to internal and external customers. You will be accountable for meeting service levels and ensuring customer satisfaction. You will also drive continuous improvements in process and organizational capabilities.Job Description WHAT YOU GET TO DOHandle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold callingUpsell real estate agents' current memberships for added value in receiving qualified leads for property listingsProvide exceptional customer service by addressing inquiries promptly and efficientlyTroubleshoot and resolve technical issues related to the Equator platformConduct product demonstrations to showcase the benefits of Equator's servicesMaintain accurate customer records and update information in the CRM systemCollaborate with the sales team to identify potential upselling opportunitiesAssist in the development and implementation of sales strategies to increase customer retentionGenerate and qualify leadsPrepare and deliver regular reports on customer interactions, sales activities, and performance metricsStay up-to-date with industry trends, competitor offerings, and Equator's product updatesParticipate in ongoing training to enhance product knowledge and customer service skillsQualificationsAny Graduate with +3 years experience in sales support job preferred from Mortgage Domain. Hands on experience in using software applications.WHAT ABOUT YOU? You have...A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goalsExperience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sectorExperienced in customer service, sales, and customer retention with expertise in handling customer objections and escalationsExperience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)Additional InformationTHE PERKS OF WORKING AT ALTISOURCEProsperity:Competitive base salaries!401k plans with company matching – we want to empower you to further your career, and prepare for retirement!Good Health:Comprehensive Medical, Dental, and Vision insurance plansTax-free Flexible Spending AccountLife insurance, short-term, and long-term disability...And Happiness!Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year!Opportunities to join our community service initiatives, including Habitat for Humanity
