Director of Operations at Mae Health

Build the Operational Backbone That Powers Maternal Health EquityMEET MAEMae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.Digital solutions to address cultural deficits in care are at the forefront of femtech innovation, and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve outcomes for mothers and birthing people, while also reducing clinical costs of care at scale.At Mae, we are solution-oriented, accountable, data-driven, adaptable, and mission-connected. We take ownership seriously.We are looking for a Director of Operations who thrives at the intersection of enterprise systems, financial performance, and cross-functional execution.This is not a maintenance operations role. You will architect and strengthen Mae’s operational infrastructure to support scalable growth, revenue integrity, and disciplined execution across the organization.If you are energized by building structure in complex environments and comfortable owning both operational clarity and financial performance, including managing the claims and billing team, we would love to meet you.What You’ll OwnEnterprise Operations StrategyAssess operational workflows across Product, Member Experience, Client Success, Compliance, and GrowthDesign and implement standardized process frameworksEstablish documentation governance standardsReduce cross-functional friction through structured process designEnsure operational systems scale with company growthProduct & Operations IntegrationParticipate in discovery and planning conversations for major product initiativesDocument current-state workflows to support accurate feature developmentProvide operational clarity during feature designStrengthen feedback loops between functional teams and ProductSupport operational readiness for launchesFinancial Alignment & Cross-Functional OptimizationIdentify process gaps impacting revenue, margin, or operational performanceEvaluate handoffs that create delays or financial leakagePartner with the COO and Chief Growth Officer to align operational improvements with financial goalsUse data and operational modeling to prioritize high-impact improvementsDrive adoption of new processes without direct reporting authorityRevenue Cycle LeadershipDirect management of the Claims & Billing teamMonitor denial trends, underpayments, and revenue leakage risksPartner with Compliance on billing investigations and FWA preventionEnsure billing operations support revenue integrity and compliance standardsChange Management & Tool OwnershipLead operational change initiatives related to vendor or system transitionsRedesign workflows impacted by tool updatesMeasure post-implementation effectivenessEvaluate and recommend systems as operational needs evolveWhat Makes Someone Successful at MaeYou are:Comfortable owning outcomesFinancially disciplined and data-drivenStrong in cross-functional influence without direct authorityStructured in your thinking and clear in communicationAble to build systems in fast-moving environmentsMission-connected but business-mindedYou understand that operational excellence enables health equity. Strong systems drive sustainable impact.Experience We’re Looking For5+ years in healthcare operations, enterprise process improvement, or revenue cycle leadership2+ years of people management experienceDemonstrated success designing and improving cross-functional systemsStrong analytical capability, including advanced Excel proficiencyExperience connecting operational decisions to financial performanceExperience influencing senior stakeholders without direct authorityPreferred:MBA or equivalent operational trainingExposure to P&L ownershipLean, Six Sigma, or similar process improvement methodologyStartup or growth-stage company experienceExperience operationalizing new product featuresWhat We OfferSalary range: $120,000 – $140,000 annually, depending on experienceEquity participationHealthcare, dental, vision benefitsFlexible remote work environmentMae Health Participates in E-VerifyThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS or SSA so you can begin to resolve the issue before any employment action is taken.

Director of Operations

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Lou Martin

Belinda Welch

Isabelle Blanco

Maya Hardigan

About Mae Health:

www.meetmae.com/

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