About the CompanyPeakMetrics is a narrative intelligence platform that protects enterprises and government agencies from social media manipulation, influence campaigns, and emerging narrative threats. Using advanced machine learning, our platform transforms millions of cross-channel media signals into actionable intelligence — giving customers the context and clarity they need to detect threats early and respond effectively.About the RolePeakMetrics is seeking a Commercial Insights Analyst to deliver actionable intelligence from large-scale social and digital media data using the PeakMetrics platform for commercial customers. This role sits at the intersection of analytics, narrative judgment, and customer-facing insight delivery.This is not a business analyst, product analytics, revenue analytics, or customer success role. The focus is intelligence production within the PeakMetrics platform - building analytical workspaces, constructing Boolean queries, and synthesizing social and media data into decision-ready insights.You will operate with a high degree of analytical ownership, curiosity, and judgment in a fast-moving environment where signal clarity and narrative context matter more than raw volume.The scope and complexity of the work will grow as you develop expertise with the platform and customer use cases.What You’ll DoBuild, manage, and refine customer-specific analytical workspaces within the PeakMetrics platformConstruct, test, and iterate on Boolean queries in the PeakMetrics platform to capture relevant narrativesAnalyze social and digital media data surfaced by the platform to identify key narratives, trends, and amplification patternsTranslate platform outputs into clear, prioritized insights for non-technical audiencesProduce structured reports, briefs, presentations and visual storytelling artifacts based on PeakMetrics analysisPartner with Customer Success and Commercial teams to ensure insights align with customer goalsAsk thoughtful questions to refine analysis and improve signal quality within the platformExplore data hands-on when needed, including lightweight manual analysis, to validate patterns and sharpen insightContinuously improve reporting clarity, relevance, and actionability through iterationWho We’re Looking ForWe’re open to candidates from a variety of backgrounds, especially those with experience or interest in intelligence-style analysis.You are a curious self-starter who enjoys digging into messy or ambiguous data, thinking creatively about how narratives form and spread, and helping others understand what the data actually means.Relevant Experience Includes:Social media intelligence, media monitoring, or narrative analysis rolesStrategic communications, public affairs, corporate affairs, or brand intelligencePolitical or issue analysis roles transitioning into commercial intelligence workResearch, analytics, or insights roles where synthesis and judgment were core responsibilitiesRequired Qualifications2–5 years of relevant professional experienceComfort working with quantitative metrics to identify patterns and trendsAbility to distill complex platform outputs into clear, actionable insightsStrong written communication skills for client or executive-facing audiencesFamiliarity with social media platforms and online discourse dynamicsAbility to communicate insights verbally, visually, and in writing, tailored to the audienceComfort collaborating cross-functionally and interacting with customers as neededStrong attention to detail and ability to manage multiple analyses or workstreams simultaneouslyPreferred QualificationsExperience with social listening, media monitoring, or intelligence platformsFamiliarity with Boolean query construction or search logicExperience producing structured reports or briefs for external stakeholdersExposure to intelligence, research, or insights-driven workflowsInterest in or exposure to LLMs and AI-assisted analysisExperience working in agency, consulting, or client-service environmentsComfort experimenting with new analytical approaches or workflowsFamiliarity with common analytics or visualization tools (e.g., spreadsheets, dashboards, presentation tools)What Success Looks LikeCustomers consistently receive insights that are clear, relevant, and decision-readyReporting highlights the most important narrative or risk, not just the most dataAnalyses demonstrate strong narrative judgment and contextual awarenessCustomer-facing teams trust and rely on your insights to support retention and long-term valueYou operate effectively in a fast-moving startup environment, adapting to evolving customer needs and product capabilitiesYou help define and improve how intelligence is produced and delivered as the company scalesBenefitsRemote-first cultureCompetitive compensationHealth insurance, 401(k), and other benefitsFlexible work schedule and unlimited time offOpportunities for professional growth and developmentA supportive, collegial team environment that values experimentation, learning, and thoughtful debateA vibrant and inclusive company culturePeakMetrics is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
