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Posted 4 months ago
Requirements and responsibilities
Position SummaryIT Specialist will be responsible for providing IT consulting & support, service, and vendor management via phone, email/chat, and onsite visits, as needed. The specialist will be responsible for interacting with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution. Additional responsibilities will include SOP creation/modification, hardware & software lifecycle changes, computer hardware repair, and diagnostics, on-boardings/off-boardings, end-user training, and consulting with, and providing reports and relevant feedback to, management.Job Description:Provide IT support services to commercial and residential customers.Set up, manage, audit, and report to management on Microsoft 365, and Google Workspace tenants.Administer Azure AD managed devices, Microsoft 365/G Suite users, groups, policies, licenses, and contractsDeployment and management of physical/virtual servers and purpose-built virtual computing environment/labsDiagnose and resolve technical hardware, software, and network issuesPerform proactive system maintenance on internal and client IT infrastructureCreate, update, and refine IT infrastructure and services documentationResearch issues using available information resourcesManagement of IT vendors and service providersDocument all help desk interactions and resolutions in the appropriate ticketing toolProactively identify and recommend corrective actions to avoid potentially serious outagesInform management of recurring problemsRemain current with industry changes/trends in ITRefine existing and develop new SOPsOther duties as assignedBenefits:Competitive salaryAnnual performance bonusOn the job learningRetirement accountGenerous Paid Time OffPositive work environmentQualifications:Minimum Required Education & Experience2 years of college-level course work in an IT-related field OR Associates degree with at least 1 year of IT consulting experience or relevant experience.Preferred, but not required:Knowledge of IT best practices in supporting corporate customersBasic knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers.Working knowledge of web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plusBasic PowerShell, batch file creation, and PuttyApplication packaging, testing, and deployment with MS IntuneKnowledge, Skills & Abilities:Excellent interpersonal, analytical, organizational, project management, problem-solving, and communication skillsSelf-starter who proactively identifies issues and proposes solutionsWorking knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologiesExperience with SQL Server and MySQLKnowledge of VoIP telephony systemsExperience troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and Port ForwardingRelated experience and training in troubleshooting and providing Help Desk SupportResponsibilities of this role require that the incumbent work from home, post initial onboarding/training. Within a remote working environment, it is expected that the employee is readily accessible throughout the business day, responding quickly to email, chat, phone, and other communication.CSG Inc is proud to be an Equal Opportunity Employer. You will be considered for this position based on your experience and education, without regard to race, color, religion, sex, ethnicity, national origin, age, sexual orientation, ancestry, marital or parental status, disabled, military or veteran status, or any other basis or reason prohibited by any applicable law. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.This is a Remote (work from home) position.
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