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3 months ago
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About HowGoodHowGood is a sustainability research company and SaaS platform powering large-scale product footprinting and holistic sustainability assessment for the food industry. HowGood’s database of more than 90,000 agricultural emission factors is the largest in the world, enabling accurate measurement of environmental and social impact across the food and beverage supply chain. Working with leading brands, suppliers, retailers and foodservice providers, HowGood supports climate reporting, supply chain decarbonization, and green claims to drive a more sustainable and regenerative food system.About the RoleHowGood is seeking an experienced Customer Success Contractor based in Europe to lead and grow strategic relationships with enterprise customers across the global food system—including brands, retailers, manufacturers, and upstream suppliers—across EMEA and APAC. You’ll manage a portfolio of 15–20 complex, enterprise accounts, driving adoption, retention, and measurable business value across sustainability, sourcing, R&D, and reporting teams.In this role, you’ll act as a trusted advisor to senior stakeholders, partnering closely with our European Sales team and our Data, Research, and Product organizations to guide customers through onboarding, implementation, and long-term platform expansion. You’ll help customers operationalize sustainability data within their core workflows, ensuring HowGood becomes embedded in how decisions are made across the value chain.This is a highly strategic, hands-on enterprise CS role. You’ll navigate multi-stakeholder organizations, support customers through complex supply-chain transformation initiatives, and directly shape HowGood’s customer engagement model as we scale a global SaaS platform serving the food system end to end.What you'll be responsible for:Serve as the primary owner of customer outcomes for a portfolio of enterprise and SMB accounts across EMEA and APACTranslate customer goals into structured success plans with clear milestones and value metricsGuide customers through complex, multi-stakeholder implementations and ongoing program evolutionSurface risks, unblock challenges, and proactively course-correct to protect retention and expansionPartner with Sales on renewal readiness, expansion opportunities, and strategic account planningSynthesize customer feedback and usage patterns into actionable insights for Product, Data, and Research teamsMaintain strong operational hygiene across CRM and internal tracking toolsContribute to scalable CS processes, playbooks, and best practices as the team growsWhat will set you up for success in this role:Professional working proficiency in German preferred.Enterprise Customer Success experience in SaaS or data platforms, managing complex accountsStrong stakeholder management skills, including executive-level relationship buildingSystems thinking and strategic problem-solving across interconnected business functionsComfort working with data (basic analytics, spreadsheets, interpreting insights)Excellent written and verbal communication in English; additional European languages strongly preferredHigh organizational rigor: prioritization, documentation, and program managementChange management and enablement skills in ambiguous, evolving environmentsCuriosity and learning mindset, especially around sustainability, food systems, or supply chainsExperience with CRM and project management tools (e.g., Salesforce, Monday.com, etc)Closing descriptionCompetitive compensation for an EU based contractor.
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