Senior Customer Success Manager at MSP Launchpad | Torre
Senior Customer Success Manager
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MSP Launchpad

Senior Customer Success Manager

MSP Launchpad
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Full-time

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Remote (anywhere)
Posted 8 months ago

Responsibilities

The Role: Elite Onboarding: Lead new MSPs through a seamless, high-touch setup process. Strategy & Relationship: Conduct monthly calls, explain inbound strategies, and manage the long-term health of the account. Precision Management: Use both ClickUp and HubSpot to ensure absolutely nothing falls through the cracks. Delight: We love to make our clients’ day—whether it's sending welcome boxes or celebrating their business wins. What We’re Looking For: Experience: You have worked as a CSM in a 7-digit revenue organization. You are used to established processes and high-level B2B expectations. The "B2B Factor": You have the confidence and professional demeanor to consult with and impress business owners. Inbound Knowledge: You understand the fundamentals of SEO, Google Ads, and Website conversion. Scheduling: Ability to work a flexible shift that covers our partners in the US and Australia.
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