Customer Service Representative at Garner Health | Torre
Customer Service Representative
Garner Health
Garner Health

Customer Service Representative

Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time
Compensation
USD19 - 23/hour
location_on
Hybrid (US)
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences

Posted about 2 years ago

Responsibilities & more

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team. We’re looking for a full-time Customer Service Representative (Concierge Associate) to join our member services team and digitally engage with members (users) and help them find the right healthcare for their needs. This role’s focus is member support via phone, chat, and email. Concierge Associates serve as the voice of Garner, so you should be passionate about providing quality service and helping people solve their problems. In this role, you will become an expert on Garner’s product, operations, and the needs of our members. For the strongest candidates, this is a jumping off point to grow within the company. Responsibilities: - Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider - Following best practices for handling member inquiries; suggesting improvements as needed - Maintaining a high level of organization within Garner’s platform and tools, including Zendesk and G Suite - Relaying member feedback to product and operations teams to improve Garner’s solution - Triaging and escalating complex and urgent member care needs - Maintaining detail-oriented working knowledge of employer health benefits and insurance
This job opening is closed.
Save time and money You can centralize your candidate pipeline with Torre's AI for free. Exclusively for reputable companies.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.